Cancellation and Refund Policy

1. Who you are contracting with

DigiPix Flow subscriptions are sold and invoiced by Prisello Private Limited (GSTIN 09AAOCP2660E1Z9), which is the seller of record. Payments are collected through our payment gateway on its behalf.

2. Cancelling a subscription

An account owner or billing administrator can cancel from Settings → Billing in the workspace. Cancellation stops the next renewal; it does not end the current period.

Access, data and users remain available until the end of the period already paid for. After that the workspace moves to a read-only state before deletion, so nothing is lost the moment a subscription lapses.

3. Refunds

Fees are non-refundable except where required by law or expressly stated in a written order. Cancelling part-way through a billing period does not create a refund or a credit for the unused days.

Where a refund is required by law, or agreed in writing, it is returned to the original payment method. Bank and gateway timelines apply once it is issued.

4. Adding and removing users

Seats added mid-term are charged pro rata for the remainder of the current period, so you pay only for the days you have them.

Removing a seat takes effect at the next renewal, and reduces the renewal amount rather than producing a refund for the current period.

5. Failed payments

If a renewal payment fails we retry it and notify the billing contact. The subscription stays active during that window so a temporary bank decline does not interrupt your team.

If it still cannot be collected, the workspace is suspended rather than deleted, and is restored as soon as payment succeeds.

6. Tax

List prices exclude tax. Applicable taxes are calculated from your billing location and tax registration and shown on the invoice.

Where a refund is issued, the associated tax is credited through a credit note issued in its own financial-year series, as required.

7. Enterprise agreements

Enterprise subscriptions may be governed by a separate Master Service Agreement or Order Form executed with Prisello Private Limited. Where those documents say something different about term, cancellation or refunds, they take precedence over this page.

8. Contact

Billing questions, cancellations you cannot complete in the app, and refund requests can be sent to billing@digipixflow.com.