Sales email in your CRM that files every reply on the right record
Sales email software inside your CRM: send from your own verified domain, write with a proper editor and your signature, schedule the send for a better hour, and have every reply come back onto the conversation and the lead or contact it belongs to — with consent checked before anything goes out.
- Sent from your own verified domain
- Replies land back on the thread
- Consent checked before every send
Lead
- DNS records to verify a sending domain
- 3
- of mail brought in on a mailbox's first sync
- 7 days
- open and click tracking, until you switch it on
- Off
What travels with every email
- SenderAn address on your verified domain
- SignatureEach rep's own, added as they write
- AttachmentsScanned files, up to 10 MB an email
- ThreadEvery message and reply in order
- RecordThe lead or contact it belongs to
- StatusQueued, sent, delivered or failed
Replies trapped in one person's mailbox
A rep quotes a price from their own account, the buyer answers, and the reply sits in a mailbox nobody else can open. When that rep is on leave, the buyer waits and the team has no idea a conversation was ever running.
An opt-out that never reaches the next send
Someone asks to stop hearing from you, but the request is noted in one spreadsheet while a colleague mails the old list on Monday. It damages trust, and it puts your sending reputation at risk with every message.
Open counts nobody can believe
Privacy proxies and link scanners load images and follow links before a person ever looks. A report that counts those as opens tells a rep a buyer is keen when all that happened was a machine checking the message.
Send from your own domain, not a stranger's
Add the domain your business already uses and DigiPix Flow gives you three DKIM records to publish with your DNS provider. It checks them for you every 30 minutes, or straight away when you press Verify, and shows each domain as waiting for DNS, verified or failed. Until a domain is verified, email still goes out, from your workspace name via DigiPix Flow.
- Three DKIM records to add, copied in a click
- Up to 10 sending domains for each workspace
- Checked every 30 minutes, or on demand
- Sends as your workspace via DigiPix Flow until then
A composer that writes like your own mail app
Write with bold, italics, bulleted and numbered lists, quotes and links, and each rep's signature is added to the email as they start, still editable if a message needs something different. Copy in colleagues with Cc and Bcc, attach scanned files, or start from a quick reply that fills in the person's name and company for you.
- Bold, italics, lists, quotes and links
- A signature for every rep, switched on or off
- Cc and Bcc for up to 10 people each
- Attachments scanned before they send, up to 10 MB
Every reply comes back to the conversation
Each email thread carries its own reply address, so when a buyer answers, the reply joins the same conversation rather than one person's mailbox. If that address is missing, DigiPix Flow matches on the email's reply headers and then on the sender. Out-of-office messages and bounces are flagged, and the thread sits on the lead or contact it belongs to.
- A reply address unique to every thread
- Matched by reply headers or sender as a fallback
- Auto-replies and bounces flagged, not counted
- Threads shown on lead, contact and client pages
Bring in the mail your team already sends
Connect a mailbox over IMAP with an app password and DigiPix Flow reads its inbox and sent folder every five minutes, starting with the last seven days. By default it only brings in mail from people who are already in your CRM, so personal messages stay personal. The connection is read-only and backs off on its own if the mail server stops answering.
- Connects over IMAP with an app password
- Inbox and sent folder read every five minutes
- The last seven days brought in on the first sync
- Only mail from people already in your CRM, by default
Write it now, send it when they're at their desk
Finished a quotation at eleven at night? Schedule it for an hour from now, for nine tomorrow morning, or for any date and time you choose. Consent is checked again when a scheduled email is released, so an opt-out in the meantime still counts. Automated mail waits out quiet hours overnight, while an email a rep sends by hand goes when they press Send.
- In an hour, tomorrow at 9:00 or a time you pick
- Consent checked again when the email is released
- Automated mail held overnight, 21:00 to 08:00 by default
- Emails a rep sends by hand go straight out
Sales email tracking you can take at face value
Open and click tracking starts switched off for every workspace. Turn it on in settings, and reps can still switch it off for a single email. Opens from privacy proxies, image proxies and security scanners are set aside, along with opens within two seconds of sending, so only people count. Each message shows how often it was opened and clicked.
- Off by default, on when your workspace chooses
- A per-email switch in the composer
- Proxy, scanner and too-quick opens left out
- Unsubscribe links are never rewritten
Opt-outs respected on every email, by default
Before marketing or sales outreach goes out, DigiPix Flow checks the person's consent and your do-not-contact list, including anyone copied in. Those emails carry a one-click unsubscribe header and a link to a preference page. Hard bounces and spam complaints add the address to do-not-contact automatically, and per-person limits stop anyone hearing from you too often.
- Consent and do-not-contact checked at send
- One-click unsubscribe and a preference page
- Hard bounces and complaints suppressed automatically
- No more than 5 emails a day or 15 a week per person
Know what happened to every email
Every email shows where it has got to: queued, scheduled, sending, sent, delivered, or failed. When one fails, the reason the mail server gave appears on the message, with a Retry button beside it and Retry all for the conversation. Mail goes out from your verified domain through DigiPix Flow's own sending, so there is no separate email service to set up.
- Queued, scheduled, sent, delivered and failed
- The mail server's reason shown on a failed email
- Retry one email, or every failed one at once
- Sent from your domain, with nothing extra to connect
From a verified domain to a tracked reply, in five steps
- STEP 01
Verify your domain
Publish three DKIM records and DigiPix Flow confirms them for you.
- STEP 02
Write the email
Use the editor, your signature, attachments or a quick reply.
- STEP 03
Send or schedule
Consent is checked, then it goes now or at the time you set.
- STEP 04
Replies come back
Answers join the thread on the lead or contact they belong to.
- STEP 05
See what happened
Delivery status, failures with reasons, and opens if you track them.
Email in a CRM vs personal mailboxes
| What it covers | Personal mailboxes |  DigiPix Flow |
|---|---|---|
| Where replies go | Into one rep's inbox | Onto the shared thread and the record |
| Sending address | Whatever account each rep uses | Addresses on your verified domain |
| Opt-outs | Tracked by hand, if at all | Checked automatically before every outreach email |
| Open counts | Inflated by proxies and scanners | Machine opens set aside, and off until you choose |
| Sending at a better hour | A reminder to send it tomorrow | Scheduled for the time you pick |
| Failed emails | A bounce notice nobody reads | The reason on the message, with Retry |
| When a rep is away | The conversation is locked in their mailbox | The whole thread is on the record for the team |
Email questions, answered
Do I need my own domain to send email?
No. Until a domain is verified, email goes out from your workspace name via DigiPix Flow, so you can start straight away. Verifying the domain you already use lets your team send from their own addresses on it.
What do I need to add to my DNS?
Three DKIM CNAME records, which DigiPix Flow shows you ready to copy. It checks for them every 30 minutes, or when you press Verify, and marks the domain as waiting for DNS, verified or failed. A workspace can verify up to 10 domains.
Where do replies to our emails go?
Back into the same conversation. Every email thread has its own reply address, and if a reply arrives without it, DigiPix Flow matches it on the reply headers and then on the sender. The thread sits on the lead or contact it belongs to, and out-of-office replies and bounces are flagged rather than treated as answers.
Can I connect the mailbox my team already uses?
Yes, over IMAP with an app password. DigiPix Flow reads the inbox and sent folder every five minutes, starting with the last seven days, and by default only brings in mail from people already in your CRM. The connection is read-only.
Is open and click tracking switched on?
Not until you choose. Tracking is off for every workspace to begin with. Once you switch it on, reps can still turn it off for a single email, and each message shows how many times it was opened and clicked.
How do you stop machines counting as opens?
Opens that come from privacy proxies, image proxies and security scanners are set aside, as are opens within two seconds of sending and clicks within one second. Only the rest are counted, and unsubscribe links are never rewritten for tracking.
How are unsubscribes and consent handled?
Marketing and sales outreach email is checked against the person's consent and your do-not-contact list before it sends, and again when a scheduled email is released. Those emails carry a one-click unsubscribe header and a preference page link, and hard bounces and complaints are added to do-not-contact automatically.
What happens when an email fails?
The email is marked as failed and the reason the mail server gave is shown on the message. A rep can retry it with one click, or retry every failed email in the conversation together.
Can email be part of a sequence or sent to a segment?
Yes. Sequences can include email steps, and a sequence stops when the person genuinely replies. You can also email a segment of up to 500 people, and only members who have agreed to sales outreach receive it.
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Keep every email conversation where your team can see it
Talk to an expert — bring your domain and the way your team emails buyers today, and see replies land on the right record.
- A real person, not a bot
- Bring your own domain
- See replies land on the record