CRM glossary

What is a drip campaign?

A drip campaign is a series of automated messages sent on a set schedule after a trigger, so each lead hears what matters to them at the right time.

Drip campaign, explained

A drip campaign sends a planned series of messages over days or weeks, dripping information to a lead instead of sending everything at once. It starts with a trigger: a form fill, a download, a missed call, or a lead reaching a certain stage. Each message then goes out after a set wait, and the series usually stops when the person replies or takes the action you wanted.

An example for a coaching institute: when a parent enquires about a JEE batch, day one sends the batch timings and fees, day three a short video from a faculty member, day six last year's results, and day ten an invitation to a free demo class. A software company might send a setup guide, a customer story and a meeting link instead. The content changes; the idea of useful, spaced steps stays the same.

Drip campaigns differ from one-off broadcasts because each person moves through the series from their own starting point. They differ from a salesperson's follow-up cadence because they run without anyone pressing send, though many teams mix the two. In India, check consent before every message: WhatsApp messages outside a customer's 24-hour window must use approved templates, and commercial SMS must follow DLT rules. DigiPix Flow's sequences check consent again before every text.

See it working on your own leads

Talk to an expert and we will help you set up your workspace.